1. Overview
This policy explains your right to cancel an order and how refunds work. It applies alongside the Terms of Service and doesn't affect your legal rights.
2. Your right to cancel if you're a consumer
If you're buying as an individual rather than for a business, the Consumer Contracts Regulations 2013 give you the right to cancel within 14 days of the day you place your order, without giving a reason.
To cancel, tell me clearly by email at joshua_dearden@outlook.com or by phone on +44 7401 526505, and include your name and order reference.
3. If work has already started
- At checkout, you ask me to begin work within the 14-day cancellation period.
- If you cancel after work has started, I'll refund what you paid minus a proportionate amount for the work done up to the time you told me you were cancelling.
- If the service has been fully completed within the 14 days at your request, the right to cancel no longer applies.
4. Business customers
The statutory 14-day cancellation right doesn't apply to business purchases. If you cancel before work starts, you'll receive a full refund. If you cancel after work has started, I'll refund the part of the price not covered by work already done, assessed fairly against the agreed scope.
5. If something isn't right
If any part of the service isn't carried out with reasonable care and skill, or doesn't match what we agreed, tell me and I'll put it right at no extra cost. If that isn't possible, you'll receive an appropriate price reduction or refund.
6. What isn't refundable
- Third-party costs paid on your behalf, such as developer account fees, hosting, licences or paid services.
- Work that has been delivered and accepted.
- A rejection by Apple or Google on its own is not a defect in the work. If it happens, I'll help you respond to the reviewer's feedback.
7. How refunds are paid
Refunds go back to your original payment method through Stripe, within 14 days of you telling me you're cancelling or of us agreeing a refund. Your bank may take a few more working days to show the money in your account.
8. Contact
For any question about cancellations or refunds, email joshua_dearden@outlook.com or call +44 7401 526505. Postal address: 2 Cwmcarn Close, St Mellons, Cardiff, CF3 0HA, United Kingdom.